ROSNER CARNEGIE NYC® 5 Inch PATENT LEATHER THIGH HIGH BOOTS E5-516 - BLACK

WOMENS BOOT SIZE CONVERSIONS:

AF/EU-35:UK-2.5:US/CA-5

AF/EU-35.5:UK-3:US/CA-5.5

AF/EU-36:UK-3.5:US/CA-6

AF/EU-37:UK-4:US/CA-6.5

AF/EU-37.5:UK-4.5:US/CA-7

AF/EU-38:UK-5:US/CA-7.5

AF/EU-38.5:UK-5.5:US/CA-8

AF/EU-39:UK-6:US/CA-8.5

AF/EU-40:UK-6.5:US/CA-9

AF/EU-41:UK-7:US/CA-9.5

AF/EU-42:UK-7.5:US/CA-10

AF/EU-43:UK-8:US/CA-10.5

AF/EU-44:UK-9.5:US/CA-12

AF/EU-45:UK-10.5:US/CA-13

AF/EU-46.5:UK-11.5:US/CA-14

AF/EU-48.5:UK-13:US/CA-15.5

Every article purchased in the ROSNER CARNEGIE® Online Store can be returned. Return costs may vary depending on the destination.

Please note taxes and duties are not refundable for returns coming from Canada and Puerto Rico.

You can return your item within 30 days.
Items must be returned new, unused, and with all labels and garment tags still attached.
Returns that are damaged, stained, washed or altered will not be accepted and will be sent back to the customer.

Where provided, any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. Items should be returned in their original packaging to ensure they are adequately protected in transit.

All shoes must be tried on a carpeted surface until you are certain you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with marked soles will not be accepted.

Briefs, swimming costumes and bikini bottoms should be tried on over underwear, without removing the protective adhesive strip. Stockings, socks and tights may be only be returned if the package has not been opened.

Returns will not be offered for earrings for hygienic reasons.

Being made-to-order, we can not accept returns of personalized items.

Returns that do not comply with these regulations will not be accepted.

To return one or more items from your order, please follow the below-mentioned procedure:

1) Visit our returns portal here to initiate a returns authorisation. Enter your order number and email address.

2) Select the items you wish to return and the reason for your return.

3) Select the prepaid delivery label and print both the return label and return form.

4) Make sure all products you wish to return and the return form, product tags, authenticity labels or cards are included in the package, the original box or an equally robust box. Attach the return label to the outside of the parcel.

5) Contact the DHL number that you can find here or take the package to the nearest DHL point you find here.We recommend that you keep an eye on the tracking that you find on the return label, so that you can monitor the shipment of your package.

Any issues caused by the use of a courier or a return label other than ours are not attributable to Versace.

Your return may take up to 7 business days to be handled by our warehouse. After that you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.

Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.

Currently, it is not possible to return the items to a ROSNER CARNEGIE® Retail Store.
Please note return costs may vary, depending on the destination. We invite you to consult the table below.

DESTINATION	COST (€)
Albania	10 €
Algeria	10 €
Argentina	10 €
Armenia	10 €
Australia	Free
Azerbaijan	10 €
Bahamas	10 €
Bahrain	10 €
Belarus	10 €
Bolivia	10 €
Bosnia and Herzegovina	10 €
Brazil	10 €
Cambodia	10 €
Canada	Free
Chile	10 €
Colombia	10 €
Costa Rica	10 €
Ecuador	10 €
Georgia	10 €
Hong Kong, China	Free
Iceland	10 €
India	10 €
Indonesia	10 €
Israel	10 €
Kazakhstan	10 €
Kuwait	10 €
Lebanon	10 €
Macau, China	10 €
Malaysia	10 €
Mexico	Free
Moldovia	10 €
Mongolia	10 €
Montenegro	10 €
Morocco	10 €
New Zealand	10 €
Nigeria	10 €
Norway	Free
Oman	10 €
Pakistan	10 €
Panama	10 €
Paraguay	10 €
Peru	10 €
Philippines	10 €
Puerto Rico	10 €
Qatar	10 €
Saudi Arabia	Free
Serbia	10 €
Singapore	10 €
South Africa	10 €
South Korea	10 €
Switzerland	Free
Taiwan, China	10 €
Thailand	10 €
Turkey	Free
UAE	Free
Ukraine	10 €
Uzbekistan	10 €
Vietnam	10 €

To return one or more items from your order, please follow the below-mentioned procedure:

1) Visit our returns portal here to initiate a returns authorisation. Enter your order number and email address.

2) Select the items you wish to return and the reason for your return.

3) Select the prepaid delivery label and print both the return label and return form.

4) Make sure all products you wish to return and the return form, product tags, authenticity labels or cards are included in the package, the original box or an equally robust box. Attach the return label to the outside of the parcel.

5) Contact the DHL number that you can find here or take the package to the nearest DHL point you find here.We recommend that you keep an eye on the tracking that you find on the return label, so that you can monitor the shipment of your package.

Any issues caused by the use of a courier or a return label other than ours are not attributable to ROSNER CARNEGIE®.

Your return may take up to 7 business days to be handled by our warehouse. After that you will receive a confirmation email. The refund will be processed to the credit/debit card or account originally used for payment. Refunds may take up to 10 working days to appear on your bank statement, depending on your bank.

Please note that if you have received a gift and would like to return it for a refund, the person who originally purchased the gift will receive the refund. We apologise for any inconvenience this may cause.

Currently, it is not possible to return the items to a ROSNER CARNEGIE® Retail Store.
Please note return costs may vary, depending on the destination. We invite you to consult the table below.

DESTINATION	COST (€)
Albania	10 €
Algeria	10 €
Argentina	10 €
Armenia	10 €
Australia	Free
Azerbaijan	10 €
Bahamas	10 €
Bahrain	10 €
Belarus	10 €
Bolivia	10 €
Bosnia and Herzegovina	10 €
Brazil	10 €
Cambodia	10 €
Canada	Free
Chile	10 €
Colombia	10 €
Costa Rica	10 €
Ecuador	10 €
Georgia	10 €
Hong Kong, China	Free
Iceland	10 €
India	10 €
Indonesia	10 €
Israel	10 €
Kazakhstan	10 €
Kuwait	10 €
Lebanon	10 €
Macau, China	10 €
Malaysia	10 €
Mexico	Free
Moldovia	10 €
Mongolia	10 €
Montenegro	10 €
Morocco	10 €
New Zealand	10 €
Nigeria	10 €
Norway	Free
Oman	10 €
Pakistan	10 €
Panama	10 €
Paraguay	10 €
Peru	10 €
Philippines	10 €
Puerto Rico	10 €
Qatar	10 €
Saudi Arabia	Free
Serbia	10 €
Singapore	10 €
South Africa	10 €
South Korea	10 €
Switzerland	Free
Taiwan, China	10 €
Thailand	10 €
Turkey	Free
UAE	Free
Ukraine	10 €
Uzbekistan	10 €
Vietnam	10 €

EXCHANGE SERVICE

At present, we do not offer an exchange service. Please return the items back to us and place a new order for the correct item online. Please note, that items purchased from a retail store cannot be exchanged at the ROSNER CARNEGIE® Online Store, and vice versa.

Goods are classified as faulty if they have been received damaged, or where a manufacturing fault occurs within 24 months of purchase. In this case we kindly ask you to send the article back to us. For a simple return, please use the pre-printed return form and return label included in your parcel. If you cannot find the return label, please contact our Customer Service. We cannot accept items that have been worn and used beyond being tried on.

You will find the dispatch options as well as the delivery costs and times in the following table.

Orders are usually shipped within 1 – 2 working days.

 

DESTINATION	SHIPPING COST	DELIVERY TIME (DAYS)
Albania	Free	4-6
Algeria	Free	7-11
Argentina	Free	5-9
Armenia	Free	5-7
Australia	Free	6-11
Azerbaijan	Free	5-7
Bahamas	Free	5-7
Bahrain	Free	6-7
Belarus	Free	5-7
Bolivia	Free	6-9
Bosnia and Herzegovina	Free	4-8
Brazil	Free	6-10
Cambodia	Free	7-8
Canada	Free	4-9
Chile	Free	5-7
Colombia	Free	7-9
Costa Rica	Free	5-7
Ecuador	Free	5-7
Georgia	Free	5-8
Hong Kong, China	Free	4-5
Iceland	Free	4-5
India	Free	6-11
Indonesia	Free	6-10
Israel	Free	4-12
Kazakhstan	Free	5-10
Kuwait	Free	6-7
Lebanon	Free	6-7
Macau, China	Free	5-6
Malaysia	Free	5-8
Mexico	Free	5-10
Moldova	Free	5-7
Mongolia	Free	6-8
Montenegro	Free	5-7
Morocco	Free	8-10
New Zealand	Free	6-10
Nigeria	Free	5-8
Norway	Free	4-6
Oman	Free	6-8
Pakistan	Free	6-7
Panama	Free	5-7
Paraguay	Free	5-7
Peru	Free	5-7
Philippines	Free	6-7
Puerto Rico	Free	4-6
Qatar	Free	5-6
Saudi Arabia	Free	5-8
Serbia	Free	4-6
Singapore	Free	4-5
South Africa	Free	5-9
South Korea	Free	5-7
Switzerland	Free	3-4
Taiwan, China	Free	6-7
Thailand	Free	6-7
Turkey	Free	2-6
UAE	Free	5-6
Ukraine	Free	4-6
Uzbekistan	Free	7
Vietnam	Free	7-8

 

Once your order has been processed and shipped, you will receive an email confirmation with your shipping details and the respective tracking number. If you have set-up a personal account at the ROSNER CARNEGIE® Online Store, you will be able to view and track the status of your shipment in My Account. If you are not registered yet, you can still track your orders here but we suggest to sign up to comfortably track your future orders.

DDP (DELIVERY DUTY PAID) AND PARTIAL DDP (DELIVERY DUTY PAID)

We ship to most destinations on a DDP (Delivery Duty Paid) basis. The prices indicated on our pages are gross prices, that is, already inclusive of VAT. No additional taxes or customs duties are collected.

The following countries are shipped on a DDP (Delivery Duty Paid) basis:

• EUROPE: Albania; Bosnia and Herzegovina; Iceland; Norway; Serbia; Switzerland; Turkey
• ASIA PACIFIC: Australia; Cambodia; India; Indonesia; Japan; Malaysia; New Zealand; Pakistan; Philippines; Singapore; South Korea; Taiwan; Thailand; Vietnam
• AFRICA: Morocco; Nigeria; South Africa
• MIDDLE EAST: Bahrain; Israel; Kuwait; Lebanon; Oman; Saudi Arabia; UAE
• AMERICAS: Argentina; Bahamas; Bolivia; Brazil; Chile; Colombia; Costa Rica; Ecuador; Mexico (for orders below $1000); Panama; Paraguay; Peru

The following countries are shipped on partial DDP (Delivery Duty Paid) basis. This means prices are inclusive of duties only. Taxes will be calculated and added at checkout.

• Canada
• Puerto Rico

DDU (DELIVERY DUTY UNPAID)

In DDU (Delivery Duty Unpaid) destinations, product price displayed do not include all taxes and duties. Taxes and duties within these destinations are collected upon delivery.

The following countries are shipped on a DDU (Delivery Duty Unpaid) basis and will require payment upon arrival:

• Algeria
• Armenia
• Azerbaijan
• Belarus
• Georgia
• Kazakhstan
• Mexico (for orders above $1000)
• Moldova
• Mongolia
• Montenegro
• Qatar (for orders above 1,000 QAR )
• Russia
• Ukraine
• Uzbekistan.

*All purchases from Hong Kong are tax free.

Our Customer Care team is on hand to support you through the whole order process. Should you need help finding your desired item, navigating the website, or processing your payment, you can call one of our skilled advisors. If you need assitance in placing an order, our Customer Care team can provide asssistance on orders of up to 1300€.

The ROSNER CARNEGIE® Online Store provides the possibility to select a different Shipping Address from the Billing Address. That makes it easy to comfortably send an order to an office address or to a friend.

For technical reasons, it is not possible to change your order once it has been confirmed or shipped.
All items purchased at the ROSNER CARNEGIE® Online Store can be returned within 30 days. In case you need further support, our Customer Care will be happy to provide assistance.

Depending on the product purchased, your order will be wrapped or packed in Versace garment bags, boxes or dustbags.
Your order will be shipped in a neutral box to protect your shipment from robbery.

ROSNER CARNEGIE® insures all items against theft and accidental damage whilst in transit until it is delivered to the shipping address. Once your items have been delivered to the specified delivery address and signed for, they are no longer covered by insurance.

If your box is damaged upon arrival, we recommend that you either refuse the delivery, or make a note when signing for its receipt that you are accepting a damaged box.

In case of need for further support, please contact our Customer Care.

Promotion Codes can be redeemed during the checkout process, simply enter your code into the coupon field found in the Shopping Bag.